Refund policy

RETURNS & REFUND POLICY

Return window: 30 days from the date you receive your order. This is longer than the 14-day cancellation period you are entitled to under the UK Consumer Contracts Regulations, and it does not affect your statutory rights.

Change of mind returns

Changed your mind? You can return most unused items within 30 days of delivery for a full refund of the item price - no reason needed. Just tell us within 30 days that you want to return the item and send it back within 14 days of telling us.

Faulty, damaged or incorrect items

If your item arrives faulty, defective, damaged in transit, or is not what you ordered, contact us and we will repair, replace or refund it, and we will cover the return shipping. This is in addition to your rights under the UK Consumer Rights Act 2015.

Return conditions (change of mind)

  • Items must be unused, unwashed and in their original condition and packaging, with tags and accessories included.
  • Proof of purchase (order number or receipt) is required.
  • If an item comes back used or damaged beyond what is needed to inspect it, we may reduce the refund to reflect the loss in value.

Items that cannot be returned for change of mind

  • Customized, personalized or made-to-measure items (made to your specification). If one arrives faulty or damaged we will repair or replace it free of charge.
  • Sealed items that are unsuitable for return for health or hygiene reasons, once unsealed after delivery.

How to request a return

  • Email thewildtanners@gmail.com with your order number and the item(s) you want to return (add photos if the item is faulty or damaged).
  • We reply within 1-2 business days with the return address and instructions.

Return shipping costs

For change of mind returns, the customer pays the return shipping cost. For faulty, damaged or incorrect items, we cover or reimburse the return shipping.

Refunds

  • Refunds are issued to your original payment method within 14 days of us receiving the returned item (or proof you have sent it back).
  • You may choose an exchange or replacement instead of a refund.

Not covered

  • Damage caused after delivery by misuse, mishandling, water exposure or overloading.
  • Natural leather characteristics such as minor marks, texture variation or patina.

Import taxes or duties charged by your country are paid to your customs authority and are not refundable by us.

Contact: The Wild Tanners, 230 Dalriada Crescent, Motherwell, Scotland ML1 3XY, United Kingdom - thewildtanners@gmail.com