Refund policy
RETURNS POLICY
We only accept returns for items that have a genuine issue or defect. If you wish to return an item, you must notify us within 14 days of receiving your order and return the product within this period.
Returned items must be unused and in their original packaging. Please note that return shipping costs are the responsibility of the customer.
If the item has no fault or defect, we will not be able to accept the return. Personalized or custom garments are non-returnable and non-refundable.
Note: We don't give full refunds on custom garments.
Return Eligibility:
- Returns are accepted within 14 days of delivery.
- The item must be unused, unwashed, and in original condition.
- Original packaging, tags, and accessories must be intact.
- Proof of purchase (order number or receipt) is required.
How to Request a Return:
- Email us with your order number and clear photos of the product.
- Once approved, return instructions will be shared with you.
- Items sent without approval may not be accepted.
Refund Process:
- After receiving and inspecting the returned item, we will notify you of approval or rejection.
- Approved refunds will be processed within 5–7 business days.
- Refunds are issued to the original payment method.
- Shipping charges are non-refundable.
Exchanges:
- Exchanges are only applicable for wrong or damaged items received.
- Requests must be made within 48 hours of delivery with supporting images.
What’s Not Eligible for Return or Refund:
- Items showing signs of use, damage, or wear.
- Products damaged due to mishandling, water exposure, or overloading.
- Natural leather characteristics such as minor scratches, texture variations, or aging marks.
Clearance or discounted items (if applicable).